Content Strategist · Digital Experience · UX

Melissa
Montoya

Content & Digital Experience professional with 4+ years combining content strategy, UX research, and community management focused on creating digital experiences that are clear, intuitive, and human-centered.

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4+ Years of
experience

About me

Strategy meets human experience

I'm a Content & Digital Experience professional based in Barcelona, Spain. My background spans digital marketing, content strategy, and community management and I've developed a strong interest in how content, structure, and design shape the way people navigate and feel within digital products.

I have experience supporting UX research, usability testing, and user journey mapping. Currently completing a Master's in Digital Content Management at Universitat de Barcelona, focusing on Content Strategy, UX, and Digital Experience roles.

4+ Years experience
2 Countries worked
40% Organic reach boost

What I do

Core Capabilities

Content Strategy

Building content frameworks that align with user needs and business goals from editorial planning to content audits and information architecture.

Content Design Editorial Planning SEO/SEM

UX Research

User interviews, surveys, usability testing, and journey mapping to understand how people truly interact with digital products and surfaces.

Journey Mapping Usability Testing Design Thinking

Social Media & Community

End-to-end social media management across Instagram, LinkedIn, TikTok, Facebook from strategy and content creation to analytics and optimization.

LinkedIn Instagram TikTok

Video & Visual Creation

Scripting, editing, and producing video content optimized for digital platforms from short-form social to branded corporate content.

CapCut Canva Adobe Suite

Digital Campaigns

Planning and executing integrated digital campaigns coordinating creative, copy, budget, and performance tracking across multiple touchpoints.

Google Analytics Email Marketing

UX / Interaction Design

Prototyping and wireframing digital interfaces in Figma, applying UX principles to improve usability and the overall digital experience.

Figma Wireframing Prototyping

Work Experience

December 2025 – June 2026

Giesecke + Devrient

Community Manager Intern — Internal Communication & Digital Experience · Barcelona, Spain

Managed internal and external communication channels including LinkedIn, Viva Engage, email campaigns, and digital screens. Created and adapted content across multiple formats, ensuring clarity and consistency. Supported internal communication for events and corporate initiatives, increasing engagement and participation.

↑ Internal communication engagement Content strategy Multi-format creation

April 2024 – September 2024

Profamilia

Marketing Analyst — Digital Content & Campaign Strategy · Bogotá, Colombia

Developed and executed content marketing strategies across digital platforms. Managed end-to-end campaigns on TikTok, Facebook, Instagram, and YouTube aligned with business objectives. Created visual content using Canva and promotional videos with CapCut. Analyzed performance metrics via Google Analytics to optimize conversion and digital effectiveness.

+40% organic reach +35% engagement +15% engagement via optimization

November 2019 – August 2022

Compensar

Marketing Analyst — UX Research & Digital Experience · Bogotá, Colombia

Conducted user research interviews, surveys, and usability testing to understand user needs and behaviors. Participated in user journey mapping for web and mobile environments. Applied Design Thinking methodologies to identify improvement opportunities and iterate on experiences. Contributed to content and communication improvements grounded in user insights.

User pain point identification Journey mapping Design Thinking

March 2019 – October 2019

Compensar

Marketing Assistant — Research & Digital Experience Support · Bogotá, Colombia

Conducted qualitative research including interviews, surveys, focus groups, and usability testing. Processed and analyzed data to produce reports supporting usability and digital strategy decisions.

Qualitative research UX insights Data analysis

Portfolio

Selected Projects

01

Corporate Content · LinkedIn

Giesecke+Devrient

Technology Industry

Multi-channel content strategy and production for Giesecke + Devrient at MWC Barcelona 2026, including LinkedIn thought leadership content for two senior executive profiles, corporate content for the company's LinkedIn page, and internal communications via Viva Engage.

Video · Copywriting →
02

Social Media · Email Marketing

Profamilia 

Health Industry

Led a complete feed redesign and content strategy for a fertility clinic, including the “Sin Reglas” menstrual health awareness campaign. Developed copywriting, visual content, and email marketing materials for both B2B and B2C audiences growing the community to nearly 6K followers and contributing to lead generation.

Strategy · Design · Copywriting →
03

Web & Social Campaigns

Compensar 

Tourism Industry

Ideation, UX content, and social media strategy for Compensar's tourism portal from information architecture to campaign assets.

UX Content · Web · Strategy →
04

UX Case Studies 

UX & Digital Experience

A collection of UX projects developed during the Master's in Digital Content Management at Universitat de Barcelona, plus one personal project covering user research, journey mapping, wireframing, and content design.

View on Behance →

Education & Certifications

Always learning

2025 – 2026

Master's in Digital Content Management

Universitat de Barcelona · Barcelona, Spain

2013 – 2017

Bachelor's in Business Administration

Universidad EAN · Bogotá, Colombia

  • 2023 UX/UI Design Certificate — Coderhouse, Buenos Aires
  • 2023 Google Ads for Beginners — Coursera
  • 2023 Fundamentals of Digital Marketing — Google Skillshop
  • 2023 EFSET English Certificate B2 — EF Standard English Test
  • 2023 General English / IELTS Preparation — TAFE Queensland, Australia

Let's connect

Let's transform your
digital experience

Open to Content Strategy, Digital Experience, and UX roles in Barcelona and beyond.